Privacy Policy

Privacy Policy
Effective date: March 25, 2025

At GetSupps, your privacy matters. We're committed to protecting your personal data with the same care we apply to formulating our science-backed supplements. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website, make a purchase, or interact with us.

1. Who We Are
GetSupps is a European-based longevity-focused supplement brand. When we refer to “we,” “our,” or “us” in this policy, it refers to GetSupps as the operator of www.getsupps.eu.

2. What Information We Collect and Why
Information You Provide Directly
Contact details: Name, email address, phone number, and shipping address—for processing and delivering orders.
Account data: If you create an account, we store your login credentials.
Order information: Products purchased, payment confirmations, and delivery status.
Customer service communications: Messages or inquiries submitted to our support team.

Information Collected Automatically
Device data: IP address, browser type, device model, and OS.
Usage behavior: Page views, navigation paths, and interactions.
Cookies: We use cookies to improve website functionality, personalize experiences, and analyze traffic.

Information from Third Parties
Payment processors: To securely complete transactions.
Marketing & ad networks: To understand ad performance and optimize targeting.

3. How We Use Your Information
We use personal data to: process and fulfill orders, provide customer support, improve our website, product offerings, and services, send promotional emails (only with consent), and prevent fraud and ensure website security.

4. Legal Basis for Processing (EU/EEA)
We process personal data under the following legal grounds:
Contractual necessity: To fulfill purchase agreements.
Legal obligation: For accounting and compliance.
Legitimate interest: To improve services and conduct limited marketing.
Consent: For email marketing, cookie preferences, and specific communications.

5. Cookies and Tracking
Our site uses cookies and similar technologies to personalize content and analyze website usage. You can control cookie settings in your browser. Disabling certain cookies may limit some site features.

6. Data Sharing and Third Parties
We do not sell your data. We may share your information with:
Shipping providers: For order fulfillment.
Payment platforms: For secure transaction processing.
Analytics and advertising partners: To understand performance and improve relevance.
All third parties are bound by data protection obligations and act solely on our instructions.

7. Data Security and Retention
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. We retain personal data only as long as necessary for: order fulfillment and customer service, legal and tax compliance, and internal analytics and product improvements.

8. Your Rights (EU/EEA Residents)
You may: request access to your personal data, request correction or deletion of your data, object to processing for direct marketing, and withdraw consent at any time (for consent-based processing). To exercise your rights, contact: support@getsupps.eu

9. International Data Transfers
If data is transferred outside the EU/EEA (e.g., via Shopify or integrated services), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or other legal mechanisms.

10. Children’s Privacy
Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or through a notice on our website.

12. Contact Us
For questions about this policy or how we handle your data, please reach out:
Email: support@getsupps.eu
We respond to all inquiries in accordance with applicable data protection laws.